Below is a list of services that Empower does not cover.

• Services that are experimental or investigational in nature
• Services that are provided by a provider that is not in the Empower network, unless Empower has given prior authorization
• Services that are provided without a required prior authorization
• Elective cosmetic surgery
• Infertility care
• Any service that is not medically necessary
• Services provided through local education agencies
• Extended stays in special needs facilities or nursing homes
• Other services excluded from the PASSE:
  • Nonemergency transportation (NET)
  • Dental benefits in a capitated program
  • School-based services provided by school employees
  • Skilled nursing facility services unless it is rehabilitative in nature
  • Assisted living facility services
  • Human Development Centers (HDCs)
  • Waiver services provided to the elderly and adults with physical disabilities through the ARChoices in Homecare program or the Arkansas Independent Choices program
• If you are unsure if a service is covered, call Member Services at 866-2611286 I TTY: 711.