Empower cares about the services we provide. If you are not happy with any part of your care, please call us at 866-261-1286 I TTY: 711 or email complaintsandgrievance@empowerarkansas.com. If the issue or complaint cannot be resolved to your satisfaction, please contact the DHS PASSE Office of the Ombudsman at 844-843-7351, individuals who have a hearing or speech impairment can contact 888-987-1200, option 2 or PASSEOmbudsmanOffice@dhs.arkansas.gov.

We developed a Consumer Advisory Council (CAC) to ensure people have the opportunity to provide meaningful feedback and important program information across the state. The CAC also helps guide our mission to empower individuals to lead fuller, healthier lives at home and in their communities.

Empower invites our members to meet with us in person to share their opinions. During this meeting, members tell us what they think about our program. Empower uses this information to make program changes based on members’ needs. If you have feedback please contact our Consumer Advisory Council by email at Consumer.Advisory@empowerarkansas.com.